“ One area is individual efficiency approval,” Matthew says.“ We’ ve rolled out Microsoft Copilot to the organisation and are monitoring and training for individual productivity. We are also embedding Copilot into Agora. We also have our own AI models, for which we currently have eight use cases across the lifecycle of a policy,” Matthew explains.“ The key is that AI isn’ t about replacing underwriting but enhancing it. We want our underwriters to analyse data, not just input it into a system.”
Matthew also mentions AI Desktop Review( AI DTR), a risk analysis system that allows risk engineers to automatically upload risk reports and give accurate risk ratings, freeing up Risk Engineers to spend more time onsite with clients.
“ In theory you could automate all kinds of pre-bind processes all while ensuring that humans remain in the loop when required or for exceptions. If you are leveraging outsourcers for data processes, these are ideal
68 March 2026