FinTech Magazine May 2019 | Page 31

“ We pull all the data from multiple sources into a single repository , our distributed data hub ”

— Joe Lapierre , Managing Director and CEO , ERGO Digital IT
31 in , and that is now achieved through an algorithm which allows the AI to do the job and reroute them directly ,” says Lapierre . His AI ambitions for ERGO Digital IT do not end there , however : “ We are using Amazon Web Services ( AWS ) with Hortonworks to create an entire AI platform which will allow us , like the distributed data hub , to take , modify and utilise that AI learning for other projects .” In the back office , robotic process automation ( RPA ) is also being leveraged to free staff from repetitive tasks . “ ERGO has about 13 different
RPA back office processes currently in use ,” says Lapierre . “ The AI-driven email classification didn ’ t fall into the RPA category because it was more logic based than it was just repeating existing processes , but simple things such as calculating commissions for an agent or broker are where we have applied it . As part of our straight-through attempt to digitalise everything , there are certain steps along the claims process that have had RPA applied to them with a view to gradually automating the whole process .”
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