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APIs so it becomes more consumable .”
Banks are becoming more and more interested in looking at third party applications to make the most of their existing capabilities . Indeed , MuleSoft ’ s recent Consumer Connectivity Report found that 30 % of banking customers in the UK would consider getting banking services from Google , Apple or Facebook , with the figure increasing to 45 % within the 18-35 demographic . Banks cannot afford to ignore this shift in customer expectation , and the facts are that customers expect the same seamless user experience when managing their current account as they do from their favourite social media platform .
Bringing legacy systems into line and transforming the customer experience isn ’ t just a question of having the right technology in place – banks must also change their way of thinking . “ They need to think about how teams are organised to support the operating model ,” says Healy . “ For example , when a new feature needs to be built in a mobile app , that doesn ’ t happen automatically – you need some enabling technology , like a catalogue . But you
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