CUSTOMER EXPERIENCE IS A TOP PRIORITY FOR 2019
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CUSTOMER EXPERIENCE IS A TOP PRIORITY FOR 2019
Faster application delivery means more scope for innovation as new features can be easily tested and rolled out , ensuring continuous improvement of customer experience . Customer-centricity is a major focus for banks in 2019 , and as the banking sector wakes up to the competitive benefits of helping customers manage their money better , the ability to quickly develop and bring to market new products that integrate seamlessly with legacy systems and the wider banking ecosystem will become critical .
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