in Indonesia . Marsh has been a pioneer of remote working for its staff in Indonesia and has been utilising conference call facilities across its operations for a number of years . As such , the current disruption caused by COVID-19 has not yet presented much disruption in business continuity .
When asked how Marsh will continue to ensure a quality service and guarantee client retention , Ure is candid about the threat of complacency for such a large and well-established enterprise . “ I don ’ t think we have any given right to automatically assume that clients are going to renew their business with Marsh ,” he states . “ The Marsh global strategy comprises four critical pillars : aligned clients , colleagues , communities and growth . If we do those things right , provide leading advice using the best sources of information and use the best people to put clients at the heart of everything we do , then we ’ ve probably got a better chance to build long-term , stable relationships .”
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