BCU
“ Our goal is to have a full product solution for our members , whatever their needs may be , both personally and professionally . From credit monitoring , investment advisory services , financing a house or a car , or improving their credit or even budgeting — we can help ”
DAVE BLUM SENIOR VICE-PRESIDENT CORPORATE RELATIONSHIPS / U . S . BRANCHES BCU of billions of dollars into millions of small businesses nationwide to help them retain staff and survive beyond the pandemic . From banks to credit unions , lenders also help members with relief efforts like temporary forbearance or low-cost lending and refinancing options to take advantage of rock-bottom interest rates . When the economy recovers , these lenders are likely to continue offering the most competitive rates on mortgages , consumer loans , and deposit accounts as activity picks up .”
“ But there is a massive divergence on how well financial institutions are at doing this .”
To gauge which firms had the most satisfied customers , Forbes partnered with research firm Statista and surveyed nearly 25,000 U . S . consumers for its Best-In-State Banks & Credit Unions report . Participants were asked to answer twenty questions regarding their financial dealings . Ratings were based on overall recommendations and satisfaction and five subdimensions ; trust , terms and conditions , Branch services , digital services , and financial advice .
BCU ranked # 1 in Illinois and # 5 in Minnesota . The credit union was voted to the top spots based on overall satisfaction , trust , service , product offerings , and financial well-being resources , all the things BCU strives to achieve .
" It ' s validating to know we ' re doing the right things ,” says Valentine , “ and it ' s also an indication that we need to keep hustling to find where we can do better . The report does a thorough job of seeing if members and customers are getting what they need from their financial institution . I ' m proud of our performance based on that criteria because that ' s been our strategy , what we aim to do for every member , and it ' s a wonderful feeling to know our members feel we are succeeding ."