TOP 10
06
Fidelity Labs
Established : 2005 Number of locations : 5
Fidelity Labs ’ approach can be summarised as a three-step process :
1 . Identify customers ’ most “ meaningful ” challenges and assess the profitability in solving them 2 . Test ideas with clients in order to determine their impact 3 . Create new products and scale up the most promising ones
“ Our challenge is to find the right balance between continuous organization and long-term planning . But the key is that we can ’ t wait for customers and clients to tell us what they want or like . We must stay nimble and anticipate what customers need ,” said CEO Abby Johnson .
05
Citi Innovation Labs
Established : 2009 Number of locations : 5
In 2009 , Citi ’ s first Innovation Lab went live in Dublin as part of an effort to understand what effect prevailing finance trends would have on its customers . It soon proved both popular and successful in that mission , with subsequent Labs opening in the UK , Israel , Mexico and Singapore .
“ The Innovation Labs ’ engagement with clients revolves around educating them about the promise of emerging technologies , while also ensuring that at Citi , we are addressing the unique problems they face ,” said the company .
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