FINTECH in finance , banking and payments , keeping up with customer demand is not a new challenge but it continues to shape the industry , especially in today ’ s digital world . Expectations for real-time payments , particularly cross border , combined with offering a range of services from lending through to foreign exchange , are all very real but incredibly difficult demands to stay on top of . B2B payments need to be processed quickly , transparently and at low cost .”
Daumantas Dvilinskas : “ 2020 was a turbulent year . But even before the outbreak , it was clear that fintech would play a pivotal role in the future of the financial services industry . The pandemic has accelerated this trend . Fintech will now be at the heart of all modern financial services , providing personalised , on-demand experiences that reach all customers , no matter their circumstance or location . Moving forward , there is no doubt that the influence of fintech will reach traditional banks and financial institutions , who will expedite their own digital transformation plans to remain competitive .”
“ What changed in 2020 , and continues to evolve today , is the needs of businesses serving these consumers ”
ANDERS LA COUR CEO AND CO-FOUNDER BANKING CIRCLE
Q . How will new workplace / industry trends continue to affect change management in fintech ?
Anders la Cour : “ There are some ‘ pandemic trends ’ that will continue to thrive even once all restrictions are lifted . Remote working is , of course , one of them . Banking Circle has always been an international business , so being geographically far apart and having global employees is something we are relatively used to and encourage , but we ’ re certainly prepared for a hybrid working model to become the new normal . Ultimately , what ’ s become apparent is that employees can be just as – if not more – productive at home .
“ In turn , I expect remote hiring will also become more frequent . At Banking Circle , we ’ ve made some great hires throughout COVID-19 but it was certainly a bizarre experience at first to be onboarding all these talented individuals without having actually met them . What was immediately clear , though , was how much of an asset to the company they were . As such , employers will