SANTANDER UK
“Sometimes, transformation is that radical – people can ' t even imagine it if they don ' t know what ' s possible with technology or how something could be re-imagined ”
JONATHAN HOLMAN HEAD OF DIGITAL , SANTANDER CORPORATE & COMMERCIAL BANKING
that ' s coincided with the advent of new technological possibilities ,” said Holman .
“ We have almost completed the first phase of digitising all core processes and we are now looking at how we can leverage data and digital technologies to better anticipate customer needs ,” he said .
Laying the digital foundations Reflecting on the first phase Holman said they had prioritised what technology to invest in and in what order those major horizontal processes of the bank should be digitised as he believes it ’ s about ‘ improving individual use cases whilst laying the right foundations and moving away from a difficult to manipulate stack ’. Santander ’ s principles of digital strategy includes :
• Cloud hosted platforms
• SaaS solutions which are configurable
• APIs to create continuity of data
“ Crucially , whenever we bought a piece of SaaS , we ' ve made sure that it ' s configurable and we ' ve done that to put technology as
EXECUTIVE BIO
JONATHAN HOLMAN
TITLE : HEAD OF DIGITAL COMPANY : SANTANDER UK LOCATION : UNITED KINGDOM
Jonathan Holman is a technologist and banker who runs Digital for Santander in SME , Commercial and Corporate Banking in the UK . He is a mechanical engineer by undergraduate degree and has a masters ' degree in banking management and practice . He has held roles in coverage ( relationship banking ), credit risk , operations , strategy , change and leadership . He researched and wrote his masters ' degree dissertation , using scale social data in credit risk modelling , using ML / AI , which was a global first . Jonathan ' s team and he have won 8 global industry awards in recent years for their work in banking technology . Jonathan is a visiting scholar at the LIBF university college , amongst other academic institutions , advising and teaching on Fintech and Regtech .