OTP BANK
OTP Bank ’ s Constantin Mareș details how combining a peoplefirst culture , a courageous mindset and a three-pronged approach stimulated its organic growth
When most of us think of banks , it ’ s fair to wager that the image springing to mind would be of one of the more traditional , old-style banks : imposing , almost-gothically ornate , stone buildings replete with marble floors and Greek-style columns . But , in our fast-advancing technological world , banking is no longer the premise of the upper-class elite , with significant modernisation efforts across the financial sector in recent years leading to banks that look nothing like their predecessors .
Constantin Mareș , Chief Digital Officer at OTP Bank , in Romania , has been in the banking and financial industry for 26 years – with the last six of these spent at OTP Bank . “ My role is to help OTP become the leading bank in Romania , through automating processes , developing key products as well as a wider portfolio of products , and also improving the customer experience . My main focus is on improving the customer experience , the employee experience , and increasing efficiency .”
During his tenure in finance , he has witnessed the evolution of banking from an industry that ’ s fairly static to one that is much more fluid and instant , being revitalised by a range of technology to meet the needs of an increasingly digital society . While this may up-skittle those who are averse to change , for Constantin Mareș , it ’ s his bread-andbutter , what keeps him interested .
162 May 2022