OTP BANK
to understand what happened and what we can do to avoid the same mistake from repeating in the future ?” asserts Mareș , laying bare the typical struggle faced by management teams when errors are made .
“ Our response as managers may not be very easy to control because we ’ re all humans and are programmed to have a negative reaction to mistakes . Now , in our ‘ town hall ’ meetings , we discuss and share mistakes in front of everybody . I personally share some of my own mistakes in front of hundreds of people just to show that it is normal , it ’ s human to make mistakes – not to make them isn ’ t realistic . We did a lot just to break this fear cycle .”
Oftentimes , it ’ s nigh-on impossible for leadership to break the cycle of fear – either because it ’ s so embedded or because there ’ s a disconnect between management and employees . But , without the ability to fail , it ’ s difficult to problem-solve or establish efficient , value-producing processes ; in other words , fear is the enemy of creativity .
Procuring partners for digital progress An aspirational plan for digital evolution requires top-notch support at all levels – particularly when constructing and running unique , customisable digital platforms .
Although OTP Bank was expanding its portfolio of products and improving its
172 May 2022