HCL Technologies helps The Standard achieve their vision
Ananth Subramanya , SVP of Digital Business at HCL Technologies , details how the company ’ s helping The Standard digitally transform now , and in the future
In recent years , technology has taken a central role pretty much everywhere . As a key enabler for many organisations , having advanced technology within core operations has become a key differentiator for businesses .
He adds : “ Technology has become a core conversation in the boardroom . Now they are figuring out how technology can advance the business and drive the important aspects of the agenda . Investment in technology is becoming as important as the products an organisation sells .”
Helping organisations achieve their digital transformation vision
With COVID-19 accelerating the pace of transformation for many organisations , technology has resulted in significant positive disruption to many regulated industries .
“ If you consider dynamically priced insurance industries , there is significant consolidation in the industry that is driving better experiences and modern capabilities ; this can also be extended to the optimisation of functions such as underwriting . Those in the industry are using technology to improve the experience and value a customer gains .” says Subramanya .
Helping The Standard to digitally transform
Like any other insurance company , The Standard is focused on investing in its customer experience . The Standard offers a variety of solutions , including those for retirement , disability , dental and healthcare .
“ Ensuring that they deliver frictionless solutions so that customers don ’ t suffer from long wait times , as well as innovating and improving fast are key components for the Standard ,” says Subramanya .
He adds : “ In order to achieve this , HCL Technologies is providing The Standard with significant optimisation capability for their current processes including infrastructure , development processes , and QR automation . With these capabilities , they are able to adopt and improve much faster .
“ The Standard has also invested a lot in improving its operations and driving efficiency throughout its local platforms with RPA . HCL is helping to ensure that the entire process in the backend is optimised so that the customer experience continues to remain valuable .”