Franklin also states the importance of partnering with effective technology players to engage customer communications and automate management tasks throughout the credit risk , collections and recovery journey .
“ What ’ s very important is finding a partner that offers huge value to the end customer , understanding how we can integrate with our own technology stack and make it a realistic , day-to-day , usable piece of functionality ,” he explains .
In the digital portal space , QUALCO works with tool providers that allow customers to fulfil their income and expenditure analysis and initiate payments or set up arrangements .
The road ahead Franklin describes QUALCO ’ s growth plans for the next five years as “ ambitious ”. There ’ s a clear desire to build on the company ’ s already-strong reputation and become the go-to expert for client organisations .
He continues : “ We ’ re creating a broader set of services because we want to be able to offer clients an end-to-end technology stack they can utilise as a whole or in component parts . And , over time , as clients witness the value we can unlock , they want to invest more of their resources in our solutions . It ' s essential for us to have demonstrable success stories .”