overwhelmingly positive . I ’ m really proud that we have been able to find ways to bring back the benefits of in-person connections while also giving our colleagues , including myself , the flexibility to spend more time at home , with all the personal possibilities that enables .
Q . DESCRIBE YOURSELF IN THREE WORDS
» Authentic
» Ambitious
» Approachable
Q . IS THERE A PERSONAL ACHIEVEMENT FROM THE PAST 12 MONTHS OF WHICH YOU ARE PARTICULARLY PROUD ?
» I started my role as UK Country Manager as we emerged from the pandemic and began the return to UK offices with a new , flexible working model : Amex Flex . This was a big change for everyone involved , but the potential was also really exciting . Through Amex Flex , colleagues now have the choice to work entirely virtual , entirely in the office , or a hybrid across both .
Amex Flex gives colleagues the ability to benefit from both in-person collaboration and coaching opportunities in the office , as well as the flexibility of being able to spend more time at home . I think there are still things we ’ re learning about with this new approach , but colleague feedback has been
Q . WHAT INSPIRES YOU IN FINTECH TODAY ?
» I love the fact that the status quo is constantly challenged and the desire across fintech to both make improvements and drive efficiencies for customers has raised the bar for everyone , simplifying processes , reducing friction and increasing security .
I ’ m also pleased to see the efforts to bring more women and other underrepresented groups into the industry , who I know will push the frontiers of what we can do even further .
Q . WHAT ’ S NEXT FOR HANNAH LEWIS ?
» I ’ m incredibly passionate about continuing to ensure American Express is one of the best places to work . That means fostering a welcoming and inclusive culture , while providing the backing to colleagues to develop and grow their careers . We know that when our colleagues thrive , so do our customers , so it ’ s a critical focus for us .
More personally , I ’ m really excited about the potential American Express has in the UK , and I ’ m looking forward to leading the business to deliver on that .
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