WOODRUFF SAWYER
“ When it comes to AI , our approach is
Caution First ”
MATT KULANGARA PARTNER AND CHIEF INFORMATION OFFICER
WOODRUFF SAWYER
“ It took us about two years to build the Connect system . We engaged from the beginning with a customer experience firm , Cake and Arrow , to help us design the system ,” he says .
Cake and Arrow came with a deep insurance background , they sat down with clients to figure out what they wanted out of Woodruff Sawyer ’ s system .
“ Woodruff Sawyer is one of the few brokers that actually provides claim services , whereas most brokerages will send customers to the carrier ,” Kulangara says . “ We have our own claims team , who help our customers , so that they have their own portal .”
Quadrant technology runs through the vital technology partners that will help provide the best in class services through this transformation .
“ Quadrant has been with us from the beginning ,” says Matt . “ When I joined Woodruff , all IT was outsourced . We had all of our code resident with a company offshore . We didn ’ t even control the code .”
He knew he had a challenge that was to get back the code that they had from that company , so Quadrant was selected to do that .
“ What we liked about Quadrant , is there was scale fit . We were the right size to work with them and they were the right size for us . Usually , I don ’ t have the ability to pick up the phone and call the CEO and say , ‘ I ’ ve got a problem .’ Right ? With Quadrant , we have that ability . That ’ s made a big difference because when things go sideways , it ’ s always good to be able to get a hold of the person that can actually solve the problem ,” explains Kulangara . fintechmagazine . com 117