DIGITAL BANKING
SOME OTHER KPIS WE’ RE MONITORING INCLUDE:
FALSE DECLINE RATE False declines, where legitimate transactions are mistakenly rejected, are a significant issue for merchants. Merchants can leverage technology like behavioural biometrics, which analyses users’ behaviour such as keystroke patterns, device fingerprinting to determine authenticity of the purchase.
REVENUE RECOVERY AND PAYMENT RETRIES Payment failure rates typically range between 5 % and 10 %, depending on the region and payment method. While these failures represent a significant revenue loss for businesses, approximately 50 % of failed transactions can be recovered. By tracking our retry success rates, those insights can inform optimised frequency and timing.
CART ABANDONMENT RATE Solutions like smart autofill and oneclick checkout leverage tokenisation to predict user input and enable faster checkout processes. From this process, we can also track drop off points in the payment journey and either adapt the payment methods available in the region or use embedded finance to minimise the number of steps to checkout. account balances to the speed of approvals and the consistency of transaction records. Yet, a cultural resistance to modernisation persists: 40 % of companies are either satisfied with existing processes or prefer the familiarity of spreadsheet-based workflows. But it’ s important to remember that back-office issues don’ t just stay in the back; they surface where customers feel them most.
For embedded finance to deliver on its promise of seamless experiences,
128 May 2025