Steve Round( left) speaking on The Financial Services Forum, FinTech LIVE London in 2024 institutions lies in customer retention – and that comes from genuinely understanding and supporting their financial journey.”
Creating instinctive banking For Steve, modernising core banking infrastructure will give financial institutions access to real-time data and a 360-degree view of the customer, allowing them to monitor spending behaviour and uncover real customer needs.
“ Looking ahead five years, cloud-native core banking platforms will be pivotal in advancing financial inclusivity,” he predicts.
“ These insights enable financial services firms to accurately assess the eligibility of customers and quickly develop personalised solutions that truly meet their needs.
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“ By better understanding customers, banks can move beyond simply offering basic‘ inclusive’ products to driving real inclusivity, inciting positive social change.”
He adds:“ Instinctive organisations will be able to marry AI-driven insights with the context and knowledge of their teams to ensure their relevance.
“ To be successful, these organisations will need connected internal and external ecosystems to encourage
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