AI & ML which leverages the resources of Salesforce to improve communities around the world.
Today, more than 18,000 companies have adopted this model through the Pledge 1 % movement.
Since its founding, Salesforce has given more than US $ 650m in grants to nonprofits and NGOs, more than US $ 180m to education and more than US $ 100m to public children’ s hospitals, while employees have volunteered more than eight million hours.
Marc and his wife Lynne have focused their philanthropy on children’ s health, the environment, public education and homelessness.
In 2016, they created the Benioff Ocean Initiative at the University of California, Santa Barbara, to study and solve ocean issues around the world.
Leading the AI revolution What began with Einstein AI in 2016 has evolved dramatically, with Salesforce introducing Einstein GPT in 2023 – the world’ s first generative AI for CRM – and now autonomous agents that are transforming workplace automation.
In December 2024, Salesforce launched Agentforce 2.0, enabling organisations to deploy autonomous artificial intelligence systems alongside human workers.
The platform uses retrieval augmented generation( RAG) technology – software that enables AI systems to access and analyse enterprise data.
“ Agentforce 2.0 takes our revolutionary Salesforce digital labour platform to another level, with new reasoning, integration and customisation features that supercharge autonomous agents with unprecedented levels of intelligence, precision and accuracy,” Marc says.
The system addresses growing resource constraints in enterprise teams, moving beyond“ copilot”
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