is phenomenal , and if we pull it off it will be huge .”
Somewhat understandably , such change has required a significant realignment of structure and resources internally . This , says Gianna , hasn ’ t been easy and has proved a challenge at times . “ We ’ re an organisation that , for some years , has had a lot of processes . We haven ’ t used specific tools and systems and have required people to really get on board with the new tools and understand the scope of the change . It ’ s all about introducing a new perspective . It is , after all , a fundamental aspect of being human : you either change and progress , or you don ’ t . Of course , it helps to know that the endgoal of our transformation is to achieve something truly good for many people . Working in healthcare and understanding the impact on the families we serve definitely changes the way in which you approach your work . Everyone on my team could go and work in other places and quite easily be very comfortable , but we ’ d never have the same sense of satisfaction that we get from helping people ’ s lives . That ’ s what matters the most .”
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