Sylvie Noel , Chief Procurement Officer , Covéa Insurance Group , details the company ’ s drive for transparency amidst its digital transformation in order to truly professionalise procurement

C ovéa Insurance has built an excellent reputation over the last 20 years for its customer service and products . The insurance company was formed by the merger of three brands : Garantie Mutuelle des Fonctionnaires ( GMF ), Mutuelle d ’ assurance des artisans de France ( MAAF ) and Mutuelle du Mans Assurance ( MMA ). Today , the company holds a number of awards , including Personal Lines Claims Excellence of the Year 2019 ( Insurance Times Claims Excellence Awards ); and Best Use of Customer Service Technology 2019 ( Modern Insurance Customer Service Excellence Awards ) among others .