In the seven years that Noel has held her role , the business has digitalised its procurement process , undergone a successful period of change management , and continued its quest for improved sustainability . Importantly , all of this has been carried out with a clear focus to put the customer at the centre of every decision .

Customer focus is at the heart of our lead feature this month . Specifically , we consider how the ongoing personalisation of financial services is not only changing the

industry , but also the dynamic between incumbents and new players in the market . The flip side of increased personalisation and disparate products and services is , of course , a greater risk to data and security . With that in mind , we also analyse how companies must content with an increased demand for privacy and security while balancing the benefits that data-driven insight and analysis can bring .

Also , in this addition , we speak with leaders tasked with driving change at businesses including Envoy Mortgage , Partners Behavioral Health Management and IBL Together Mauritius among others .

If you wish to share your story , or discuss key industry trends in more detail , please get in touch at matthew . high @ bizclikmedia . com

Enjoy the read ! Matt High

03 www . fintechmagazine . com