Bank of America ’ s digital transformation has yielded a number of exciting solutions for its customers . Erica , its AI-powered financial digital assistant , completed 50mn client requests in its first year of operations , while incremental upgrades to its online and mobile banking capabilities ensure its customers have a seamless , tactile experience with all of its services . In May of this year , the app was recognised by research firm Forrester as a leader in the USA , with Erica ’ s integration being a core component of the app ’ s success .

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