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The partly state-owned RBS Group has been rejuvenating its customer offering with the latest in tech and fintech solutions . In 2018 , RBS implemented an array of technologies to improve the customer experience , including : Bankline , a solution which streamlines payments , offers customisable dashboards and expanded navigational functions for corporate and retail banking customers ; a Talking ATM solution which enables blind and partially-sighted customers to operate ATMs independently ; RPA solutions added to its back end that are expediting customer queries through intelligent data handling ; and the introduction of secure digital applications for loans that provide answers within 24 hours .

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