Named by Juniper as the world ’ s most digitally mature bank , BBVA ’ s transition to digital banking is certainly garnering incredible success . Solutions have been developed across customer journeys based on the top fifty reasons they enter a branch , with the resultant streamlined , effective products being reusable across its operational markets . According to CEO Onur Genç in 2019 , the bank ’ s digital sales accounted for 57 % of its total in Q1 , and the bank is on course to have 50 % of its customers registered for mobile banking by the end of the year . Digital is driving business growth too , with 4.6mn active digital clients representing an 8 % increase since 2017 .

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