automate pricing , rate locks , generate disclosures and payment of appraisal fees , removing these manual tasks from loan originators and making it easier for them to conduct business . Additionally , Cloudvirga will give loan originators a simple platform to view all applications and uploaded documents in one central location , with clear indication of any outstanding documentation needed to increase submission efficiency to underwriters .
Embracing RPA has enabled Envoy to automate multiple key processes impacting the mortgage origination experience . The business selected ClaySys as a strategic partner for RPA , supporting it through the deployment and configuration of the ClaySys RPA Genie platform . This platform has enabled the automation of processes touching both internal systems and people at Envoy , and external , third-party systems tied to the process . Envoy also leverages ClaySys ’ RPA domain expertise to re-invent certain key process configurations that significantly enhance the customer experience .
“ Ultimately , Envoy ’ s shift towards modernisation is about helping loan originators conduct business efficiently in the way that best fits their marketplace and the product mix they are going after , while ensuring its processes are standardized and automated where possible ,” explains Mulberry .
Mulberry believes that human interaction will never cease but is continuously evolving . With the use of automation , the way loan originators , assistants and processors interact will change to become more consumer focused . Eventually , in the next
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