HOME TRUST
“ More than ever we are now dependent on our IT vendors , and that will just continue to be the case as we move to a more hybrid work-fromhome model ”
SANJA CANCAR-TODOROVIC ENTERPRISE PROCUREMENT , OUTSOURCING & VENDOR MANAGEMENT LEADER , HOME TRUST
environment , and people ’ s ability to buy and keep their homes . The demand for mortgages and home loans skyrocketed . “ While we were moving to a remote working model , we also had to launch and administer a deferral program to provide temporary financial support to many of our borrowers .”
“ It ' s a perfect storm when you have so many moving parts happening all at the same time . And on top of it all , it was important to update all the processes and documentation required to support mortgage lending and ensure the safeguard of the physical safety of our stakeholders and all the documents that were coming in , like appraisals , inspections , legal documents , and so on .”
But unlike many companies that were caught short by sudden digital shift , Home Trust had already made strides towards digitisation .
“ Home has moved to paperless underwriting and funding , which prepared us well to enable our customers to achieve their homeownership goals in a remote workplace . But looking back now , the dependence on the IT vendors has not dropped .
“ More than ever we are now dependent on our IT vendors , and that will just continue to be the case as we move to a more hybrid work-from-home model . Home has been able to keep our culture alive and thriving while continuing to meet our strategic objectives and deliver strong financial performance . This is evident in both our employee engagement scores , as well as the value we are creating for our shareholders .”
Throughout the pandemic Home Trust also made a significant effort to provide people leaders with the new tools and resources , to manage and lead their teams remotely . These included seminars , workshops , guest speakers , and