HOME TRUST the deployment of new and engaging collaboration tools .
“ We also work very closely with the mortgage broker community to serve our customers . And during the pandemic , we made broker engagement , education , and service a priority to ensure that they too could meet the evolving needs of their clients through these unprecedented times ”.
“ We also provided direct-to-consumer solutions and we have been working to enhance their digital experience and the platform ’ s functionality so they can interact with us in a medium of their choice , through a variety of omni-channels , whether its voice , in-person or over the phone .”
People value and mortgages The mortgage lending business is a peopledriven business and therefore the knowledge and expertise of Home Trust ’ s people , its partners , services , and relationships are critical to success in this industry . The company encourages a solution-oriented , entrepreneurial , and hardworking culture embedded in the foundation of a sustainable risk culture .
In 2018 , Home Trust introduced a new set of corporate values , which are part of everyday language , and govern every decision its employees make .
“ We regularly engage our employees to help make sure that Home is a great place to work by conducting regular employee town halls , surveys , feedback sessions ,” says Cancar-Todorovic .
“ And we actually use the feedback that we get from those sessions to further improve where we are . So , it really doesn ' t come as a surprise that recently we had been awarded the Great Place to Work certification , and Home has also been named a Great Place to Work in Ontario .”
The future of procurement While diversity is obviously a key passion , she also believes the industry will have much bigger changes in store over the next five to ten years , and part of that will be its recognition as an essential profession .
“ Until recently , procurement as a term in a profession was not really given the recognition it deserved . It was often misused to describe a purchaser or a buyer . In the next five years , I think procurement will solidify its position as the key player and a trusted advisor to the business , recognised for its strategic process of product and service sourcing , market research , planning , negotiations , and thirdparty risk management .”
The pandemic had motivated this period of maturation , she explains , because it revealed how unprepared the supply chain was for major global disruption .
“ Many might feel content with the changes that have been put in place so far . And I know it ' s not a popular opinion or belief , but all roads are pointing to the fact that we might be hit with another pandemic in our lifetime . And as such , this industry cannot get complacent with the transformation that has taken place so far and simply just take a break from this transformative journey that we are on . The way the industry has reinvented itself during COVID should only be the beginning and not the final destination .”
And this time in history is the perfect point to embrace innovation , she adds , because change and dynamism are everywhere . “ I love being in a position where I have a front-row seat to the new and innovative vendors and their products and services that really have the ability to change everything that we do .”