EVENT REVIEW
the risks and present-day applications of artificial intelligence . " AI raises other ethical challenges . Risk profiling may become ethically questionable and result in financial exclusion for some people ."
Parul Kaul Green , Chief of Staff at AXA , started the following talk by describing how advancements in digitalisation could improve insurance-related services . Following the morning ' s networking session , Scott Abrahams , Senior Vice President of Mastercard , shared his views on the future of payments . After that , John Duigenan , Global CTO for Banking and Financial Markets at IBM , talked about why big data is crucial for creating universal connectedness .
Key trends in sustainability The first panel covered the significance of integrating environmental , social , and governance ( ESG ) goals into business , followed by a second panel about diversity . The next speaker , Madeline Bailey , Co-Head of Technology Consulting at Norton Rose Fulbright , continued the same theme by addressing the human side of change innovation .
Kate Rosenshine , Global Technology Lead at Microsoft , followed with a talk on the importance of breaking barriers for women . The day concluded with a panel continuing the topic of women and diversity in tech . On this topic , Kate added , " It ' s a lot more challenging on the brain to get along with people that have a different communication style , background , or skill set , but in the end , that collaboration brings better results ."
Day Two The second day began with a presentation by Tangy Morgan , Senior Advisor to the Bank of England . She shared insights on
Improving customer experience The conversation moved to cover the rise of fintech when Gareth Wilson , Vice President of Banking and Capital Markets at Capgemini , delivered his session . " Avoid the temptation to copy . Work and drive your own niche ."
Following the lunch break , a panel discussed the need for insurers to improve customer experience and trust . Then Alistair Fraser , CEO of Marsh , spoke on the future of leadership . The audience also heard