AMWINS
dynamic one , with well applied technology seen as an enabler rather than a disruptor of the insurance value chain .
“ As such , it was natural that as part of developing Amwins ’ digital strategy we interviewed hundreds of our retail agent partners so we could listen deeply to their needs ,” says Parsons . “ This was an extremely insightful experience , spending hours listening to and focusing on our retail agents , and it highlighted and confirmed many rich insights into what makes a best digital experience .”
The experience , he explains , led Amwins to categorise some of the main attributes of a best agent digital experience . These factors include straight through processing ,
“ Amwins has a combination of a strong entrepreneurial mindset , a focus on meritocracy over hierarchy , and a 150-year vision that creates a motivating and supportive work environment ”
TOM PARSONS HEAD OF DIGITAL ,
AMWINS
which where possible allows agents to move work off their desk by providing instant rate , quote , bind , and issue capabilities .
Market access is another attribute that provides flexibility and availability with good coverage options and competitive pricing .
Other attributes include self-service , which enables instant processing of mid-term adjustments and renewals , management of payment options , and