HANNOVER RE
“ WE PROVIDE RESILIENCE FOR
END-USERS ; CUSTOMER- CENTRICITY , EFFICIENCY , AND RELEVANCE FOR INSURERS , AS WELL AS POINTED SOLUTIONS FOR DISTRIBUTORS , TO BETTER ENABLE
ASPECTS OF THEIR STRATEGY ”
DOMINIQUE ROUDAUT CHIEF STRATEGY , PARTNERSHIP ,
AND INNOVATION OFFICER , HANNOVER RE
The company ’ s solutions for claims revolve around fraud and First Notice of Loss with different partners for every ambition and every budget .
An innovative way to assess fraud and adjudicate claims is a triage mechanism for high volume low value claims powered by Clearspeed recycling and improving on a technology – notably used by defense forces in war zones to for instance hire local resources and better distinguish between an earnest translator and a potential suicide bomber . This solution improves user centricity by adjudicating volume claims quickly while still protecting the balance sheet zooming on red flag cases .
“ We can also assist insurers with assessing and settling claims within minutes with a digital FNOL using the smartphone camera of an insured ,” says Roudaut .
Hannover Re ’ s approach to innovation combines :
• Reinsurance
• Reassurance , where Hannover Re accompany ( reassure ) our insurance clients with their customer-centric , change management , and innovation journey
• Ethnographic insight and data analytics
• Ecosystem orchestration , integration , and facilitation for deployment
Ultimately , putting the customer at the heart of the process and taking a holistic approach to business , is paying off for Hannover Re . From providing swift and essential support services to paying attention to sustainable solutions , the company is future-proofing against the changes sweeping the industry globally .
Roudaut adds , “ We deliver resilience , not merely insurance . We craft experiences from A to Z .”
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