MARSH
“ There ' s no doubt that the insurance sector as a whole is a laggard when it comes to digital and we ' re playing catch up ”
ADAM KEMMIS BETTY DIGITAL LEADER , MARSH UK & IRELAND
He tells us that Marsh ’ s digital transformation really started in 2018-2019 and has accelerated during the pandemic as clients have moved more activities online .
“ We ' ve got a journey to go on ,” he admits . “ The great thing is that we ' ve really got commitment from our business leadership to invest in that journey and to stay the course .
Digital transformation of Marsh really has three components to it which correspond to clients , colleagues , and insurers .
Firstly , Kemmis Betty is responsible for creating a digital experience for clients . This ranges from enabling small business clients to get insurance quotes and buy insurance in