MARSH
real time online through to supporting large corporate clients to get real-time access to key data and documents , as well as insights and analytics .
The second area is about transforming internal processes – something Marsh calls its operational excellence programme .
“ That ' s not just about technology ,” says Kemmis Betty . “ It ' s got other components but obviously technology is a big part of that , and that includes modernising some of our core technology platforms . We ' re moving to a low code no code platform in many regions of the world and it also includes using new technology , such as robotic process automation and AI to make some of our processes more efficient .”
The third area is how Marsh interacts digitally with insurers .
Of course , with digital transformation comes digital risk , and many of Marsh ’ s clients have transformed their business models , which has created new areas of risk for them .
“ We ' ve seen a huge increase in interest in our cyber consultancy services helping clients to understand and manage that cyber risk , and also in purchasing cyber insurance to protect them against that risk ,” adds Kemmis Betty .
“ For Marsh , the key benefit from digital transformation is enhancing the client experience . The transformation of our internal processes means we ' re able to respond to clients ’ needs much more quickly . Then the data that we ’ re able to gain and use through that digital transformation means that we can provide richer insights back to clients which can really help them manage their risk and structure their insurance programmes in the most informed way .”
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