KENSINGTON MORTGAGES
At the heart of Kensington Mortgages ' digital transformation strategy is the customer – in particular , understanding their unique circumstances and needs
W hen Mark Foulsham joined Kensington Mortgages nearly three-and-a-half years ago , it wasn ’ t just a new employer – it was a completely new industry . Although he has nearly 20 years of experience in financial services , he had not worked directly in the mortgage sector before , but says the appeal was there from the very beginning . “ As an outsider , I thought it was a great opportunity to come in and work with an organisation that was pioneering innovation in the industry ,” he recalls .
Foulsham has a superb track record of over 25 years of driving digital transformation within senior operations , IT and project delivery roles primarily within financial services . He spent 12 years as CIO at insurance provider Esure Group , including Gocompare , where his remit was broadly similar to his current position , and enjoyed a nearly three-year tenure as Chief Digital Officer for the disability charity Scope . In parallel with that role , he also worked with fintechs on their digital transformation journeys . The cross-fertilisation between sectors provides valuable opportunities for challenge and innovation , he says .
“ I ' ve worked across a broad range of industries and that ' s intentional ,” he explains . “ I think a variety in your career adds a lot of value for comparing opportunities and looking at how things are done differently .
“Sometimes automation is seen as a panacea . We see it as one of a number of solutions , not a silver bullet ”
MARK FOULSHAM CHIEF OPERATING OFFICER , KENSINGTON MORTGAGES
48 November 2022