Many businesses and organisations are going through a period of digital transformation . Supporting such initiatives is Sopra Banking Software ( SBS ), which is working with Kensington Mortgages ( KMC ) to digitally overhaul its services .
“ SBS is a global software and services organisation ,” explains Richard Broadbent , Managing Director .
“ We cover everything from origination products to the operation and maintenance of those , as well as savings , lending and transactional banking . From a customer perspective , we again support a very broad range of organisations , including high- -street banks , specialist lenders , and building societies .”
SBS ’ s rich variety of solutions mean it ’ s able to support organisations throughout the journey of onboarding customers to the closure of accounts or collection of funds .
“ KMC specialise in certain segments of the mortgage market in the UK ; the software and services that we provide effectively underpin their business operations right the way through the full engagement cycle that they have with their customers .
When SBS started working in partnership with KMC , the process followed two core strands : digital product innovation and customer experience . “ On the digital side , we ’ ve helped KMC automate the origination of mortgage products , as well as focusing quite heavily with them on how to integrate other third parties into that origination process .
“ We ’ ve also spent quite a lot of time working with them around the optimisation of the broker journey , making sure that the service is fine-tuned to meet the very specific needs of the brokers that are helping originate mortgages on customers ’ behalf ,” Broadbent says .
In terms of core banking , SBS has also supported much of KMC ’ s innovation around the new products it has launched in the mortgage market . One that KMC has focused quite heavily on is its green mortgage – essential in a more socially and environmentally-aware age – which brings together financial services and social responsibility under a single product type .
“ It ’ s a really exciting time for Kensington Mortgages at the moment , and we ’ re looking forward to the continuation of our partnership optimisation programme , supporting KMC with its aspirational growth .”