“ We put a number of digital solutions in place during the pandemic that we ' ve now continued to use , grown and scaled – but also ways of working as well , whether that comes down to automating some of our activities , greater sophistication around affordability checks or providing a new portal for customers . These are things that not only helped address the specific demands brought by the pandemic , but have now been extended to provide benefits to our customers , brokers and colleagues as we continue to develop further and grow .”
550 +
Number of Employees
This human touch has built a tangible rapport between Kensington , its broker community and its customers . It will prove enduringly vital as the world faces up to some of its gravest economic realities : consumers are facing a cost-of-living crisis and many homeowners will struggle to pay for everything during the next few months . Foulsham points out that Kensington is well-placed and has proven adaptable in helping them respond to these looming cost pressures .
“ People want to have the right service and the right product provided to them ,