KENSINGTON MORTGAGES
“ Large banks are not as nuanced when it comes to connecting the needs of customers with the products they provide ”
MARK FOULSHAM CHIEF OPERATING OFFICER , KENSINGTON MORTGAGES
importance , allowing the company to tailor products to customers ’ individual needs and rapidly transform its technology stack .
“ We know that customer circumstances are going to continue to change over the next 12-18 months ,” Foulsham says , looking ahead to the next couple of years . “ In particular , when it comes to the cost of living , we know that customers are going to want flexibility in the products and services that we provide , so it ' s really important that we continue to understand what those needs are and be dynamic in the choices we offer .
“ As an organisation , it ' s really important that we continue to look at the changing picture when it comes to our customers ’ needs and how we can make sure , as an organisation , we adapt to that evolving position and ultimately provide customers with the value and service that they demand .”
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