TECH & AI AI SUCCESS IN FINSERV :
NATWEST ’ S implementation of a watsonX assistant resulted in a 20 % improvement in customer loyalty and a 10 % drop in call duration .
AI CHATBOTS enable 24 / 7 availability and multilingual support for digital banking services .
AI-POWERED FRAUD DETECTION ALGORITHMS can analyse vast amounts of transaction data in realtime , at a scale unattainable by humans .
AI-POWERED CREDIT SCORING SYSTEMS are expanding financial access to underserved populations by analysing a broader range of data beyond traditional credit histories .
VIRGIN MONEY ’ S chatbot Redi , built by IBM Consulting on Microsoft Open AI , has a higher NPS score than some traditional channels .
fintechmagazine . com 199