THE TRANSITION TO IN-HOUSE PROCUREMENT :
ZURICH INSURANCE GROUP
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units as part of the new strategy . “ We did not want to give up the learnings and successes that the outsourcing model gave us , but we knew from discussions with our internal stakeholders that they were expecting more than cost-cutting ; they wanted improved capabilities ,” says Paiva .
To meet these expectations and to position the function more strategically within the organisation , Zurich started to build its sourcing and contracting capabilities internally . “ Our goal was to offer better services closer to our
internal stakeholders , with people that would understand their needs and be able to provide specialist knowledge ,” says Paiva . “ Ultimately , we wanted to have our own resources focused where they were needed and give the business the necessary agility to make decisions according to their needs .”
THE TRANSITION TO IN-HOUSE PROCUREMENT :
“ As we started discussing our plans with our business stakeholders , we identified recurring ‘ pain points ’
OCTOBER 2019