“ All the time we were driven by improving the customer experience ”

— Kevin Kwon , COO , Manulife solutions , creates a better work / life balance for Manulife ’ s employees . And , because they no longer need to spend as long working through ndless paper trails , employees can be deployed to new areas or roles , and thereby add greater value in the workplace .

“ It is a challenge , but it ’ s also an opportunity ,” Kwon states . “ As a result of our digital transformation , we are working with our training academy offer better career paths , to provide

OCTOBER 2019