CLICK TO WATCH : ‘ NICKI DOBLE , GROUP CIO OF COVER-MORE EXPLAINS THE VALUE OF GAICD ’
23 change management for each respective acquisition , improving the overall speed of the companies ’ expansion . Doble highlights one particular partner that has been instrumental in assisting the company streamline services : e5 . “ We ’ ve recently completed our e5 upgrades which will give us a lot more functionality in how we process our work . That means that we can design the service from a customer-led point of view . It ’ s exciting , as it will change how we process claims . The team at e5 understood how important this was to us in shifting our customer experience
and they were responsive and went above and beyond to help us get the major upgrade across the line without incident .”
In April 2019 , Doble commenced the Global Technology Strategy a first of its kind for the organisation . A cloud first design principal meant that a cornerstone of the project was a global Infrastructure As Is Discovery , this was so a full picture of the size of the transformation could be ascertained . AWS was instrumental in delivering these insights and Cover-More is now its in planning stage of making use of the
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