CYBER SECURITY
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64 they don ’ t , they will be marginalised and unable to meet customer demands and expectations .
Challengers have stolen a march over the last few years , so whether it ’ s building , buying , partnering or poaching , the legacy banks need to respond , and fast . They also need to ensure their legacy infrastructure and natural risk aversion doesn ’ t slow them down . Contis ’ research shows that 50 % of banking customers would switch , and one of the main drivers is digital innovation .
How can challenger banks gain the same level of trust from customers as high street banks ? Challengers need to prove they can be trusted to deliver 24 / 7 , that customer data is secure and that they can remain compliant . Not only does this provide the security required of the customer , but also earns the right to partner with traditional financial institutions with established , conservative and welltrusted brands .
OCTOBER 2019