FinTech Magazine October 2020 | Page 146

Digital
AFORE XXI-BANORTE
Digital
Transformation Roadmap
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“ By [...] investing in the right technology , we hope to create comprehensive protection programmes for our employees ”

— Rodrigo Becerra Mizuno , CIO , Afore XXI-Banorte environment , so there are parameters that we need to follow whilst also factoring in engagement . In my opinion , we have to present a customer experience similar to retail and it ’ s been a lot of fun doing that .”
Mizuno ’ s credentials as a tech expert are attested by his previous tenure as an executive at Microsoft , a valuable experience which he says continues to influence his vision and leadership at XXI-Banorte . “ I heard a very famous quote from Bill Gates : ‘ We need banking . We don ’ t need banks anymore ’. What that means to me is that the idea
OCTOBER 2020