Vitality - AI + Robotics
Vitality - AI + Robotics
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173 will be different to how they were ,” says Priestley . “ For Vitality , that ’ s a good thing because we ’ ve always thrived on evolution .” When asked to summarise what has enabled him to spearhead such a successful digitalbusiness strategy , he emphasises that customer-centricity is always at the forefront of his mind and always yields the best results . “ People always show a lot of interest in talking about particular technologies , but what ’ s more important is focusing on how to support customers to achieve their goals . That ’ s what keeps Vitality so grounded .” Ultimately , Vitality demonstrates that an insurance company ’ s worth is derived from its ability to improve the quality of its customers ’ lives and devoting itself wholeheartedly to that goal . “ If you just concentrate on trying to deliver value for your customers and creating an exceptional experience , more often than not , you ’ re going to do the right thing .”
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