Kimmel states that he is proud . However , he quickly adds a caveat that , at least in the new , tech-driven world of banking , everything is always in a state of ‘ becoming ’. “ In the technology space , nothing ’ s ever finished because there ’ s always something new on the rise . CBD will continue to develop its already-strong channels like the retail space , but we have a pipeline of new and exciting capabilities lined up , including automation and AI-based controls and the constant renewal of our IT architecture .” Currently on the verge of facilitating full digital onboarding in the corporate space ,
starting with SMBs ( small-medium businesses ) and then scaling up to more complex entities , the bank will be continuing its winning combination of tech-enabled customer-centric operations as it moves into 2021 . “ CBD is creating leadership in digital customercentricity and digital customer services ,” Kimmel emphasises . “ For me , that is the mantra we are pursuing .”
191 fintechmagazine . com