With insights from Laurén Robbins , VP at ServiceNow , we explore how banks can escape the ‘ innovation trap ’ and enable true technological agility
LEAN & AGILE THINKING
With insights from Laurén Robbins , VP at ServiceNow , we explore how banks can escape the ‘ innovation trap ’ and enable true technological agility
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W ith the rising popularity of digital-native banks such as Monzo , Nubank and Revolut , traditional banking institutions have realised that digital transformation and its ability to introduce lean and agile business practices is essential . Important not just for optimising the efficiency of an organisation itself but also for driving a better overall customer experience , a thorough and intelligently actioned reimagining of a bank ’ s processes does not need to alter a bank ’ s front office image or sacrifice security to enable fluidity in the back office . True lean and agile thinking should encompass the totality of an organisation ’ s operations in a technologically practical way , without sinking into an unproductive ‘ innovation trap ’. Using exclusive insights from Laurén Robbins , we explore how banks can best achieve this goal .
As with any significant change to an organisation ’ s operations , the first important consideration for the implementation of an agility-based tech strategy should be focused on structure and culture : what is the bank ’ s current state and how can
OCTOBER 2020