Workflow is the big idea
Workflow is the big idea
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by Atom Bank – operates on a similar principle : replacing monolithic services with seamless microservice APIs , its cloud-native suite of back office services can help to keep modern banks flexible , scalable and highly secure .
According to Robbins , these notable collaborations by leading financial institutions are on-trend with a shift in the market ’ s attitude towards digital transformation and , by extension , lean and agile thinking . With aspects of customer service now capable of being automated ( RPA or chatbots ) readily , banks can begin fully exploring the agility unlocked by cloud or even the more sophisticated aspects of AI ( artificial intelligence ). “ The first wave of digital transformation has unleashed productivity and innovation at the front end , but banks are now realising the next frontier . Now , I expect to see modernised operations focused on mid to back office ,” she says .
Indeed , the aforementioned advances in AI could soon permeate several core aspects of essential bank processes , enabling human workers to refocus their efforts on value-adding services and therefore creating further
fintechmagazine . com