COMMERCIAL BANK OF DUBAI

Commercial Bank of Dubai is driving the UAE economy with its smart digital innovation and client focus

Stefan Kimmel , Chief Operating Officer Commercial Bank of Dubai

Stefan Kimmel , Chief Operating Officer , is driving the digital transformation at one of Dubai ’ s first banks , which has flourished alongside the emirate from the days when oil was first discovered in the Fateh oil field , through its tourism boom to today ’ s space exploration to Mars .

“ Customer first , boosted by digital ,” is how Kimmel describes the bank ’ s digital journey saying they only adopt new technology if it will bring value for the end-user . This includes being the first bank in the region to launch a robo-advisory investment app and a preferred bank for e-Dirham .

“ Our digital initiatives include customer onboarding , loans , digital card applications , and account opening ,” said Kimmel who said their mobile banking app is focused on providing the best possible customer experience . “ CBD has always been at the leading edge of the digital transformation , so when I was offered the opportunity to join and be part of that transformation journey it was an exciting opportunity ,” said Kimmel from the bank ’ s office in Deira , Dubai .

His international experience helped him to hit the ground running in managing IT , Operations , Change Management , Administration and the other areas in his responsibility when he joined at the height of the pandemic . CBD has more than 100bn dirham in assets and an overall market share in excess of 4 %. “ We have a full spectrum of services for the smallest to the largest businesses ,” said Kimmel who pointed out CBD offers a full set of services

52 October 2021