COMMERCIAL BANK OF DUBAI
Bank of Dubai : Leading digital customer service
from lending , trade finance , investment services , and treasury cash management .
CBD was established in 1969 by an Emiri Decree issued by the late Sheikh Rashid bin Saeed Al Maktoum . Today , it is in a position to offer a wide range of retail and commercial banking products and services , in both conventional and Shariah-compliant formats , with a network of 14 branches and over 160 ATMs and CDMs throughout the UAE .
As part of the global Visa Card network , debit cards from CBD can be used at more than 550,000 banks , 1.2 million ATMs worldwide , saving customers money by minimising surcharges , cash-out fees , and expense processing costs .
Kimmel pointed out how the challenges of Covid-19 accelerated the move to
“ CUSTOMER FIRST , BOOSTED BY DIGITAL .”
STEFAN KIMMEL CHIEF OPERATING OFFICER , COMMERCIAL BANK OF DUBAI a richer offering of digital services . “ When the first wave hit , we already had our core services available to our customers so they did not have to come into a branch .” These included :
• Opening a new dirham current account
• Getting a mortgage
• Applying for a personal loan
• Opening accounts in different currencies “ When it comes to the customer , we are always working to improve the user experience , the look , feel , convenience , and the slickness of the experience . We strive to ensure the experience they have when they use our online services is as smooth as they would see in social media and Facebook and Apple .”
Kimmel said serving a diverse set of customers in the Middle East , where social media penetration is the highest in the
56 October 2021