PEPPER MONEY
“ People come to Pepper for a purpose . It ' s about the broader value we can deliver for them and the service we offer , more than solely just a rate and the credit ”
STEVEN MEEK CHIEF INFORMATION OFFICER , PEPPER MONEY
Meek explains : “ Like many economies around the world , the combined effect of rising inflation and rising interest rates means our customers , brokers and introducers are facing a period of uncertainty . It ' s a critical time right now for people to have peace of mind , fast turnaround on decisions and flexible loan options . From a digital and technology perspective , that means speed to decision , access to self-service options , transparency right across the digital journey and more automation for our people internally – they ' re all crucial right now to help our customers with those challenges .”
As an example , he points to the average approval rates for Pepper Money loans reported last financial year : an impressive 85 % of all mortgage applications are approved in less than one day , and 42 % of asset finance loans are auto-approved – made possible by Pepper fully embracing automation technologies . Rather than resting on its laurels , the lender is continuing to explore new uses for technology and realising new efficiencies as a result . “ Our continued investment in technology innovations – like intelligent document scanning , digital signatures , biometrics , automated valuations , digital income verification , and things like AI-driven analytics for our credit assessors – will continue enabling us to evolve our products and serve customers into the future .”
From a front-end perspective , that means benefits for Pepper Money ’ s customers as well . With its digital self-service platform , they can easily see their payout figure , download statements , and control payments in one place . There is also a set of personalised communications that keep them informed throughout their credit journey .
Working towards a clear vision of the future As Pepper Money continues to scale and thrive , it will seek out new potential to add value . For example , when it comes to electric vehicle finance , Pepper Money has recently
Pepper Money ’ s team of more than
1,000 +
people , has helped
327,000 +
customers from all walks of life .
114 October 2022