PERMANENT TSB
Permanent TSB ’ s Rachel Dolan reveals how an award-winning collaborative procurement partnership with Efficio helped save the Irish bank € 12mn
As one of the leading retail banks in Ireland , Permanent TSB ( PTSB ) is in the vanguard of businesses who see procurement as a means to deliver strategic advantage .
PTSB ’ s values have remained unchanged through time . It prides itself on its customer service and traditional , personal approach to banking , which is why its branches remain a common sight on the high streets of Irish cities . Yet these same values are also driving it into a digital future , so it can meet modern business and customer demands .
PTSB sees change not as a problem , but as an opportunity , which is why it embraced the digital reinvention of its procurement function with such passion and focus that the bank has become a poster child for digital transformation , winning two prestigious industry awards .
At the National Procurement Awards , held in Dublin on September 15 , PTSB won two awards : Best Transformation Project and Best External Collaboration Project .
A key figure behind the award wins is Rachel Dolan , a dynamic and transformational leader in her role as Head of Procurement and Supplier Relationship Management for PTSB .
Dolan is a straight-talker , a troubleshooter and problem-solver who has not only designed and delivered cost savings ,
84 October 2022